contact us

For more information please send us a message or contact us at wine@canepakochwinecellars.com 

Mark Canepa: mark@canepakochwinecellars.com

Neil Koch: neil@canepakochwinellars.com

           

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Returns Policy

We will replace any bottle of wine that is damaged, flawed, or otherwise deemed to be unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. 

By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.  We will not ship wine if the forecast includes any extreme weather to attempt to deliver our wines in the best possible condition. Please send an email to wine@canepakochwinecellars.com to arrange for the return of corked or flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges.